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J
Jonathan Reece
Version 14 buggier than v. 8! Crashes cost hours of work!
I bought version 8 about a decade ago, and used it extensively to record all my research. Apart from the timeline feature, which was unusably buggy, it was completely reliable. I never lost any work. Unlike many programmes it saves continuously, without any prompting.
It was a little expensive, but well worth it for the promised lifetime of use.
When version 9 came out, I didn't want it. It seemed to lose the user-friendliness, as well as jeapardise the privacy inherent in v. 8.
Recently I had to buy a new laptop when one died, only to find that they had got rid of the server which authenticated that you had paid for it. I.e. they reneged on their commitment to allow you to use the software for which you had paid for indefinite use, failing to produce an alternative way of validating the paid version.
After fruitless attempts at getting help from the company (admitedly always polite and quite prompt) I gave up on the version I wanted, and resigned myself to paying again for v. 14 - software which looks flashier, makes a big deal of AI, but is much less user-friendly than v 8. Nevertheless I'll make allowances for the new ways of working.
Unfortunately it has just failed in its most important respect: making notes is not reliable. At one point I stopped being able to edit it, and could only continue after restarting the programme. This happened repeatedly. Now the programme has crashed, losing the entire article I had spent six hours on for today's Substack post.
There were several smaller problems with installing it, involving it giving instructions which were impossible or "Catch 22"-type situations.
I'm disappointed at losing $125, 6 hours work, and lacking the future use I had expected.
I bought version 8 about a decade ago, and used it extensively to record all my research. Apart from the timeline feature, which was unusably buggy, it was completely reliable. I never lost any work. Unlike many programmes it saves continuously, without any prompting.
It was a little expensive, but well worth it for the promised lifetime of use.
When version 9 came out, I didn't want it. It seemed to lose the user-friendliness, as well as jeapardise the privacy inherent in v. 8.
Recently I had to buy a new laptop when one died, only to find that they had got rid of the server which authenticated that you had paid for it. I.e. they reneged on their commitment to allow you to use the software for which you had paid for indefinite use, failing to produce an alternative way of validating the paid version.
After fruitless attempts at getting help from the company (admitedly always polite and quite prompt) I gave up on the version I wanted, and resigned myself to paying again for v. 14 - software which looks flashier, makes a big deal of AI, but is much less user-friendly than v 8. Nevertheless I'll make allowances for the new ways of working.
Unfortunately it has just failed in its most important respect: making notes is not reliable. At one point I stopped being able to edit it, and could only continue after restarting the programme. This happened repeatedly. Now the programme has crashed, losing the entire article I had spent six hours on for today's Substack post.
There were several smaller problems with installing it, involving it giving instructions which were impossible or "Catch 22"-type situations.
I'm disappointed at losing $125, 6 hours work, and lacking the future use I had expected.